Frequently Asked Questions
Everything you need to know about our professional hairdressing tools and services.
Are your products suitable for professional salon use?
Yes, all our tools and supplies are professional-grade, sourced from industry-leading brands specifically designed for high-performance salon environments and professional stylists.
How long does shipping take for bulk orders?
Standard shipping typically takes 3-5 business days. For bulk salon orders, we offer expedited shipping options to ensure your workstation remains fully stocked without delay.
What is your return policy on electrical tools like hair dryers and clippers?
We offer a 30-day return policy on unused electrical tools in their original packaging. Additionally, most of our electrical items come with a 12-month manufacturer warranty for your peace of mind.
Do you offer wholesale pricing for registered businesses?
Absolutely. Licensed professionals and salon owners can apply for a trade account to access exclusive wholesale pricing and bulk buy discounts across our entire catalog.
How can I track my delivery?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for flexible salon financing.